When it comes to telecommunication companies, they seem to get a lot of criticism for things hidden in the small print and overcharging customers, though my experience has been very good.
We've had our Internet and phone plans changes three times since we first got them, each time getting a better deal over the phone, so a tip I would give you is to ring up and see if there is anything better they can offer you.
It only took a minute to get on to customer service, the person on the other line spent at least half an hour going though our internet and phone usage, realizing that a certain number made up a large majority of the bills, we can now call that number for free
What has been your experience with your Internet/Phone provider?