lebe03 Posted June 24, 2011 Report Share Posted June 24, 2011 I went to the vets today to collect Polee after her check-up but when I arrived at the reception they asked how I wanted to pay the £1983 bill. To which I calmly replied that the claim has been submitted by my Vets to my insurance company as a direct claim. I was then shocked to be informed that they don't deal with insurance companies on a direct basis and I needed to settle the bill there and then. I asked them why nobody had previously mentioned that I needed to settle the bill when I collected Polee following her check-up to which they had no answer. They also didn't reply when I told them that no matter what Polee wasn't staying with them. perhaps they thought I was joking. I rang my insurance company but the claims department was closed as it was after 5pm so the vets rang the Insurance companies Vet hotline which was also closed. We eventually agreed to complete a claim form so that they could speak to my insurance company on Monday morning. Why they didn't do this in the beginning is anyone's guess as is why they didn't inform me that their bill needed to be settled when I collected Polee. It's not sufficient notice to hand a pet owner an Invoice for £1983 and expect them to pay it there and then A result of all this Polee was needlessly stressed by having to wait an extra 45 mins before I could take her home. To add insult to injury I was told this morning that Polee couldn't leave until 5 pm as she needed a discharge appointment with the Vet who could talk me through the results. However when I arrived the Vet had left for the day so I was dealt with by a nurse. If it was acceptable for a nurse to carry out the discharge appointment I should have been able to collect Polee at lunchtime today rather than waiting until 5pm for the vet to be available. And breathe Congratulations and :cookies:to anyone who managed to get to the bottom of this rant Quote Link to comment Share on other sites More sharing options...
Austinville Posted June 24, 2011 Report Share Posted June 24, 2011 Wow, what a pain in the behind. Hope everything works out well --- am so happy Polee is home without further delay. Quote Link to comment Share on other sites More sharing options...
BingBlaze n Skyla Posted June 24, 2011 Report Share Posted June 24, 2011 wtf! who HAS that kind of money to hand anyway! crazy - glad u got it sorted tho poor polee bear Quote Link to comment Share on other sites More sharing options...
Tikaani&Aiyana Posted June 24, 2011 Report Share Posted June 24, 2011 What a nightmare!! Glad you have Polee back at home though, hope he is ok xx Quote Link to comment Share on other sites More sharing options...
Kirbysowner Posted June 24, 2011 Report Share Posted June 24, 2011 wow that sucks...at least now you know Quote Link to comment Share on other sites More sharing options...
Marley & Lumikkis Mummy Posted June 24, 2011 Report Share Posted June 24, 2011 OMG they havent handled that very well have they. Did they say anymore about her being attacked in there btw ? Quote Link to comment Share on other sites More sharing options...
combats2001 Posted June 24, 2011 Report Share Posted June 24, 2011 OMG what a joke, hope your writing a letter of complaint to the swines Quote Link to comment Share on other sites More sharing options...
lebe03 Posted June 24, 2011 Author Report Share Posted June 24, 2011 OMG they havent handled that very well have they. Did they say anymore about her being attacked in there btw ? Today we were at the animal hospital that Polee was referred to as our usual vets couldn't perform the operation. They haven't said any more about it since I informed them that if there are any further incidents then both they and the other dog owner will be reported to the authorities without exception. Since the incident Polee is now only treated by the senior partner of the practice. Quote Link to comment Share on other sites More sharing options...
Tan J P Posted June 24, 2011 Report Share Posted June 24, 2011 my god Lee i cant believe all that i got to the end so cookies please!! what a disgusting unprofessional way to carry on glad you told them Polee was going home regardless,there are some who might have felt intimidated by it and left their dog:eek: Quote Link to comment Share on other sites More sharing options...
mydiamond Posted June 25, 2011 Report Share Posted June 25, 2011 wow that's horrible O_O 1983 pounds??? Who has that amount of money in their wallet?? Except some people expect to be robbed on the streets >.< Quote Link to comment Share on other sites More sharing options...
<3Jess<3 Posted June 25, 2011 Report Share Posted June 25, 2011 god thats crazyyy happy u got to take polee home hope shes happy <3 weres my cookie!! Quote Link to comment Share on other sites More sharing options...
RoseWillow&Dexter Posted June 25, 2011 Report Share Posted June 25, 2011 omg!!!!! as if they just expected you to pay that much then and there!!! Quote Link to comment Share on other sites More sharing options...
lebe03 Posted June 25, 2011 Author Report Share Posted June 25, 2011 god thats crazyyy happy u got to take polee home hope shes happy <3 weres my cookie!! there you are Jess Quote Link to comment Share on other sites More sharing options...
lebe03 Posted June 25, 2011 Author Report Share Posted June 25, 2011 my god Lee i cant believe all that i got to the end so cookies please!! what a disgusting unprofessional way to carry on glad you told them Polee was going home regardless,there are some who might have felt intimidated by it and left their dog:eek: there you go Tania Quote Link to comment Share on other sites More sharing options...
<3Jess<3 Posted June 25, 2011 Report Share Posted June 25, 2011 lol thanks =D I made cookies yesterday they were yummy =D Quote Link to comment Share on other sites More sharing options...
Sarah Posted June 25, 2011 Report Share Posted June 25, 2011 OMG Lee that's disgusting! I can't believe they have done that On the plus side i hope Polee is ok xx Quote Link to comment Share on other sites More sharing options...
Andy Posted June 25, 2011 Report Share Posted June 25, 2011 That's awful. Hope Polee is ok, should have had the oil changed and a turtle wax for that sort of money. Quote Link to comment Share on other sites More sharing options...
lebe03 Posted June 25, 2011 Author Report Share Posted June 25, 2011 That's awful. Hope Polee is ok, should have had the oil changed and a turtle wax for that sort of money. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.