cancel your credit cards before you die!!!

[Marc]

Cancel your credit card before you die

Now some people are really stupid!!!!

Be sure and cancel your credit cards before you die.

This is so priceless, and so, so easy to see happening,

customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'

Citibank : 'The account was never closed and the late fees and charges still apply.'

Family Member : 'Maybe, you should turn it over to collections.'

Citibank : 'Since it is two months past due, it already has been.'

Family Member : So, what will they do when they find out she is dead?'

Citibank : 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member : 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member : 'Did you just get what I was telling you -

the part about her being dead?'

Citibank : 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank : 'The account was never closed and late fees and charges still apply.'

Family Member : 'You mean you want to collect from her estate?'

Citibank : (Stammer) 'Are you her lawyer?'

Family Member : 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member : 'Sure.' (Fax number was given )

After they get the fax :

Citibank : 'Our system just isn't setup for death.

I don't know what more I can do to help.'

Family Member : 'Well, if you figure it out, great!

If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges do still apply.'

(What is wrong with these people?!?)

Family Member : 'Would you like her new billing address?'

Citibank : 'That might help...'

Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank : 'Sir, that's a cemetery !'

Family Member : 'And what do you do with dead people on your planet???

(Priceless!!)

[ade hill]

i had the same issue as this with a double glazing company after my mum died, they rang for 2 months fater i had notified them of her death. it got so distressing in the end, even after sending them the death certificate, that i drove up to bristol and asked to see the managing director....and punch his beeping lights out....

[Lyn]

I don't have a problem, as I don't own, neither do I wish to own, a credit card, store card or any other form of extortionate intrest-rate borrowing facility.

If I don't have it, I don't spend it. If i want it, I save up, or work some overtime, and a good feeling to not owe anyone money

I had credit cards as a student, but once I started working full time, I worked my backside off for a few months, paid them off and cut them up

the only 'plastic I own now is a debit card, on an account that gives me cashback when I use it...thats more like it!